Customer Support

We help you set things up if there’s something unclear. During the whole trading journey DeanTrader is generally available, and typically will post updates on Twitter and especially in the private Telegram and Discord groups. We also published several guides and FAQ sheets to help you out with the most common questions and issues that might arise, linked here. Additionally we have a supportive community that gladly helps if there are some questions regarding the market, trading or something cryptocurrency-related.

DeanTrader is available via Twitter, Email (info[at]deantrader[dot]com), Contact Form, and the private Telegram group as well as a private Discord server (the latter two only for Swing Algo users). If you have questions after purchase that might be interesting for other users, you’re encouraged to ask them in the Telegram group or Discord server, so that other members can learn from them, too. Otherwise you can of course ask using the other methods mentioned.

Pricing & Purchases

You can purchase access in the Shop on our website by buying the appropriate product tier (which indicates for how long you want to use the Swing Algos and indicators). After you finished your order, you can send the corresponding payment via Ether (as shown in the checkout interface). As you have to enter your TradingView (and optionally your Telegram as well as Discord) name during ordering, DeanTrader can afterwards unlock all scripts on TradingView for you and add you to our Telegram and Discords channels. If you then have further questions, feel free to ask them e.g. in Telegram.

The only difference is the time duration in which you are able to use DeanTrader’s Swing Algos and indicators. Apart from that every tier has access to the same tools and chat groups.

Copper: 3 months use.
Silver 6 months use.
Gold: 12 months use.
Platinum: Lifetime use.

Yes, you can upgrade within the first 30 days after purchase of any subscription to a higher tier by paying the difference (denoted in Euro) between those tiers. If, for example, you want to test the 3 months Copper package first, and happen to like it so much within the first month that you want to use the scripts longer, you can just upgrade to Platinum by paying the difference instead of buying Platinum for the full price after the 3 months ended. For upgrading, please contact us.

Returns

During the first 14 days after purchase you have a money-back guarantee, if for any reason you don’t like the purchased products. DeanTrader will then refund you the appropriate Euro amount at the time of refund in ETH to the wallet you sent the payment from (meaning the ETH amount could differ if the Euro price of ETH changed in the meantime). Note that in any case no refunds can be paid after that 14 days period has passed.

Swing Algo

You just add them as an indicator to your charts on TradingView (for this you need a free TradingView account). From then on new signals will appear on the chart showing you signals when to buy and when to sell (or go short). The signals only appear after purchase and consequent unlocking of the Swing Algos for your TradingView account from DeanTrader.

As we are longer-term swing traders, we do not use things other shorter-term traders would use (as e.g. Stop Losses or High Leverage). A Swing Trading Recommendations Sheet can be found here, where all details regarding our swing trading style as well as Swing Algo specifics are discussed.

If you’re completely new to trading and have never used an exchange before, you can read the Swing Algo Beginners Guide found here, and for future reference use the Trading Cheat Sheet found here.

Yes, you can find a sheet with links to all important footage DeanTrader released up until today here.

For standard swing algo trading of ETH/USD (what most of our users including Dean do), the default input parameters are already optimized for the daily (D) time frame. For other assets you have to change the input assets and try to tune the net profits in the Strategy Tester of TradingView, please also see bullet point 14) in the Swing Algo FAQs Sheet found here. For some assets we already worked out some good parameter sets, which you can find in the Swing Algo Library located here.

You can purchase access in the Shop on our website by buying the appropriate product tier (which indicates for how long you want to use the Swing Algos and indicators). After you finished your order, you can send the corresponding payment via Ether (as shown in the checkout interface). As you have to enter your TradingView (and optionally your Telegram as well as Discord) name during ordering, DeanTrader can afterwards unlock all scripts on TradingView for you and add you to our Telegram and Discords channels. If you then have further questions, feel free to ask them e.g. in Telegram.

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